Remote Mobile Access is the virtual control of the device for repairing, installing or uninstalling any software or application. The concept of Remote Mobile Access is widely used by individuals and corporate houses. Users can retrieve any information and remotely control a work station using these devices. They use their phones as a remote tool to control other devices like tablets, PC etc. A proper protocol is followed in Remote Mobile access. Whenever the customer calls the agent for any issue customer care agent takes the remote control of the mobile and subsequently diagnoses the issue. They can remotely solve the issue, lock the devices, clears the data, remove or installs the applications, captures relevant information, configures the device etc. using this tool. Call centre agent can also endorse the new services at time of issue solving by using these tools. Remote Mobile Access is also help increase the productivity. It solves the issues remotely without any manual interference. Also, it reduces the customer support cost. The tool helps promotes new services at the time of issue fixing.
Remote Access Software programs are specially developed to get the remote of the other systems. Many companies are using the remote access programs and it is getting popular day by day. However, many innovations are still expected in this area.