Small Business IT Outsourcing - How to Select the Right Software As A Service (SaaS) Provider?
Outsourcing to SaaS provider is helpful to small companies that do not have large automation department.
Since business owners will entrust all their web applications and data to the provider, therefore it is important to choose a reliable and trustworthy services provider.
It is critical that your business data is put in the hand of the right services provider that can handle sensitive information.
The provider must be able to continue to offer its services for a long period of time and not just for a few months.
You have to make sure the company will not go into bankruptcy in the rear future.
To find out whether the company is financially stable, you should verify how many years they have been in operation, researching through its client portfolio especially a client that is related to your own business, the annual earnings and predicted growth of the company.
The security measures on how the SaaS provider will protect the data are also important.
The provider must be able to clarify to you how they protect customers' business data from unauthorized access, as well as in the event of a catastrophe such as virus attack, malware or computer failure.
There are many services providers that have underground backup data centers or backup data centers that located hundreds of miles apart to protect the backup data in the events of natural disasters.
The client must remain to be the owner of the data even if the contract is no longer valid.
The reliability of the SaaS provider will determine the availability of the service continuously.
A good provider must guarantee the availability for 99% of the month and not 99% of the year in the service level agreement (SLA).
If the SLA is based on the availability throughout the year, there could be a lengthy period of down time which the company could then claimed it as an allowed downtime.