Few months ago we have seen lots of debates in the U.S., Europe and other parts of the world about the ethical dilemma in offshore outsourcing. Many Critics are worried about the major loss of jobs in their countries as most of their processes are moved to a lower cost countries like India, china, Philippines and Brazil.
The very primary consideration of a corporate leadership is to hold their company competitive. In this process offshore outsourcing helps them to make substantial cut in their expenses, improve profitability graph and add value to shareholders. In this rapid globalize world, most big or small corporations have adopted outsourcing in a big way. The few that have not joined this path are finding it quite difficult to stay competitive without outsourcing.
The Offshore Outsourcing Ethical Challenges
Some of the challenges faced by the BPO and ITES companies offering outsourcing practices for the foreign clients are:
Comfortable Work Environment: Concerns about providing a comfortable work environment and comprehensive HR policies by Indian BPOs (Business Process Outsourcing) is the biggest challenge. With the development of organized infrastructure these concerns are minimized but still some more regulations are in the process of making them optimized.
Challenge to achieve the best Service Quality: Many companies that are deciding to outsource their work to India have a widespread concern that the services delivered from a parent company can meet the quality expectations of their management and shareholders.
Environmental Issues: With rising environmental consciousness in the most parts of the world including U.S. and UK the outsourced companies are concerned that if the service companies can comply with the environmentally regulations.
Cultural Differences: Sometimes the cultural differences between the two countries can become a topic of worry. For example the companies in the U.S. are mainly concerned that if the outsourcing company may abide all governmental issues, bribes and language barriers in the country where they wish to outsource.
Self Motivated Employee Management: Companies that decide outsource jobs may need to take several proactive measures to make the transition as easy and motivate the affected employees. This may include free and open communication with the outsourcing company, defining the plans effectively, decisions on safety nets, various packages to the employees etc and the vice versa applies to the outsourcing firm.
Detailed Research of the reputed clients: Companies willing to outsource services needs to thoroughly research the good companies with very reputation in the market regarding prpofile, recruitments, packages, work nature and rules and regulations applied.
Ethics of Outsourcing Practices at Vindia
Vindia is a leading player in the outsourcing industry with customers from across the globe. At Vindia, the management is completely taking care of all the ethical issues of its customers. For this very reason they are the favorites of the IT services outsourcing companies and has a great demand in the market for its efficient and cheap services.
These include some of the important ethic Vindia take care of:
1. Data Integrity and Confidentiality Measures.
2. Smooth Communication and Better execution of plans.
3. Legal and governmental Measures
4. Service Level Agreements (SLAs) with customers
5. Employee Selection Measures